Bows and Bandanas Pet Grooming Salon

Salon FAQ

How long will my dog's grooming take? This all depends on the individual pet. Coat condition, age, temperament, breed and style are all relevant factors. When we meet your dog we can discuss any relevant issues, as each client is different. Our main concern is the welfare of your pet while in our care and to make it an enjoyable experience for them.	Sedation? We do not sedate any animals on these premises under any situation. Please inform us prior to appointment if you wish to bring your pet in under sedation. Animals brought in sedated need special care and may be refused service if not arranged for prior to appointment.
Will my pet be muzzled? Dogs and Cats will be muzzled only after they show signs of aggression. If the aggression is only demonstrated while completing one part of the process (i.e. they may bite while trimming their nails) then we will only use the muzzle for that process. Muzzles are only used for the safety and your pet and our groomers.	Can I bring some treats with my dog? Yes. We always encourage owners to bring a few treats to reward their dog.
Can I stay with my pet? This is not usually a good idea as to get the full co-operation of the dogs we must have their undivided attention. We will be happy to show you around our salon. Customers can come and have a look through our viewing window at any time, as long as their dogs do not become distracted. If a difficulty with a dog arises, the owner will be called at once.	Will my dog be put in a crate? Yes. All of our crates are large with plenty of room for even large and giant breeds. For safety reasons we can not let the dogs run loose. However, although infrequent (due to safety reasons) exceptions can be made on a case-by-case basis.
Does the groom include nails and anal glands? Grooming always includes nails. The only exception to this would be dogs that become overly aggressive to the point where it would be unsafe for us to provide this service. Anal glands expression is available for an additional fee.	What Kind of Information do you ask for when I drop my dog off? Required information will included your name, address, phone number/s Dogs name, breed, age, any health & behavior information and veterinarian.
Do you groom large breeds? YES! We love big dogs! We are always happy to work with such breeds as Newfoundlands, St. Bernards, Great Danes, Mastiffs and all the other large breeds most groomers turn away.	When should I start getting my Puppy groomed? As soon as a puppy has completed its vaccinations it should start making regular visits to the grooming salon
What happens after I leave my dog with you? 1-We start by brushing out your dog’s coat and removing any mats. 2-If you dog will be receiving a clip we will do a rough-clip to remove any excess hair. 3-We then trim the nails and clean ears. 4-Your dog is now ready for bathing. We will select an appropriate shampoo from our range of pet friendly shampoos. 5-Once washed and thoroughly rinsed your dog will be dried by air-temperature controlled dryers. 6-Your dog is now ready for his/her finish clip & scissor. 7-Once finished additional touches such as cologne, bows and a bandana may be added. 8-Your dog is now ready to be picked up.	How much will it cost? Charges will vary dependent on the breed of dog and the condition of their coat. When you call for an appointment we can give you an estimate price, which is based on the information you provide. Given that customers may not realize the true condition of their pet's coat, we cannot guarantee our estimates. However, the price usually falls within the price-range of the estimate given. The following is taken into consideration when establishing a price: -Average Size/Coat Condition -Groomed Regularly -Kept Groomed Between Trims -Cooperative Additional charges may apply for -Non-Standard Breed Size and/or Coat -Matted Coats -Trimming Beyond Standard For Breed -Non Co-operative Behavior -Aggressive Behavior
I wont be able to make my appointment, What do I do? Please call us right away to reschedule. We ask that you provide 48 hours notice so we can attempt to fill your slot. Customers who have two consecutive no call, no shows will be required to prepay when making future appointments. If you are required to prepay and do not show up, your payment will not be refunded.	How long have you been Grooming Dogs? Our groomers have a combined total of over 35 years experience!
Can you use a shampoo supplied by my vet? Yes. We also carry our own medicated shampoos, which we highly recommend for pets with problem skin/ itching/redness etc.	My dog has fleas… Dogs that have fleas will be washed with a flea shampoo that will kill fleas on the dog (an additional charge for this service will be added to the client's Bill). We will also give you advice and recommendations to prevent and control further problems. Please inform us if your pet is allergic to flea shampoo
Do you Groom Cats? Yes! we groom cats. But if they really hate the process, we do require the owner first take them to the vet for sedation. We do not sedate. We leave it to the appropriate professionals.	Do you do Hand Stripping? No. Although our staff is trained in this technique, it use is highly time consumptive and rarely requested. As such, we choose to not provide this service.
Can you give my dog medication? No we cannot administer any medications to grooming clients. If your pet is boarding with us, please see our boarding page for our policy on medications.	My dog needs the hair inside its ear canal removed… Ear hair removal on breeds such as poodles and terriers is included with a full service groom.
What if my dog is timid or nervous? We will be happy to help. Our professional groomers are trained and have extensive experience in working with timed and/or nervous dogs.	How do I find your shop? We are located in Potsdam, New York. To find our shop, travel approximately three miles past the P&C Plaza, we are on the left hand side.
My dog just needs his nails clipped… Do I need an appointment? No! However we ask that you call first to make sure we are not too busy or gone for the day.	What if my dog is aggressive towards other dogs? Please let us know when booking your appointment.

Resort FAQ

Do we board all breeds of dogs?
Yes, we board all breeds. Our facility can handle the tiny to the very large!

What vaccinations are required to board my dog?
Guests must be current DHLPP, Rabies and Bordetella (kennel cough). No exceptions. Vaccinations SHOULD BE given at least ten days prior to your pet’s stay. Having your pet’s shots up to date is an important step in protecting his health and the health of our other boarders. No dog will be permitted to board unless his/her vaccinations are up to date. Proof of vaccination must be provided upon check-in (a receipt or shot record directly from your vet, unfortunately we cannot accept a health record with checked boxes. We must have a more certain form of proof. For your convenience, we will accept a copy faxed to us directly from your vet. Sorry, no emails.)

Can I bring toys and bedding for my pet?
We want to your pet to be comfortable while boarding. You're welcome to bring toys and bedding with you.

A few suggestions though:

If you have an expensive dog bed, leave it at home. Dogs behave differently when they are boarding and sometimes destroy their bedding. If we find your dog has destroyed or significantly damaged his bedding, we'll take it away from him (ingested cloth can be a serious medical problem). Make sure the bedding you bring is washable. We want to keep your dog's area clean.
Small kitchen rugs make excellent bedding. The braided kind you put in front of the sink. You may notice that your dog sleeps on it a good bit of the time at home! They wash easily and provide a good cover for the bed we provide. An old beach towel is also good choice. They're big and comfortable, and if they were bought on that vacation years ago it won't be a great loss if your dog chews them up. We can also wash them if need be. You may want to let your dog sleep on them at home a day or two before boarding so that both the scent of the dog as well as your home is on the towel.

Can my dog be groomed while staying at Bows and Bandanas Pet Resort?
Yes, however we recommend making an appointment when making your reservation. During peak times of the year, our Salon is not always able to provide grooming on short notice.

A simple exit bath that makes your dog smell great can be arranged for fee based on breed/size.

A complementary bath will be given to pets staying longer than 30 days.

Flea and Tick Control Insect control is very important in reducing the spread of insects, disease and other health issues. We recommend that you consistently treat your pet for fleas and ticks. If fleas or ticks are found on your pet while boarding, we will initiate treatment. A charge for this service will be applied to your boarding account. We also suggest heartworm preventative.

Shared Suites Two or more pets may share a suite provided they do not fight, and do not develop abnormal symptoms (diarrhea, vomiting, etc). Pets will be separated at our discretion; single-suit prices then apply

Aggressive fees and Surcharges

If your pet is difficult to handle, there may be a surcharge added to your bill. This fee shall be no more than $8.00 per day.

We DO NOT ACCEPT HUMAN-AGGRESSIVE PETS. Pet’s found to be human-aggressive will be subject to a daily fee of no more than $50.00. Large Human-Aggressive dogs will be subject to the maximum ($50.00 per day) fee.

Checking In & Out
Allow up to 20 minutes for check-in.

Ill Pets We are not veterinarians. Pets who are sick need to board with their veterinarian.

Bed Time Classical music is played at night, ambient lighting turned on and nighttime treat given to ensure a relaxing transition to sleep.

Customer Supplies Pet’s Food Because we believe it is better not to change your pet's diet and environment at the same time, we ask you to bring your pet's food from home. Occasionally, customers forget (or choose not) to bring food. We will then serve our house food ($.75 per cup will be added to your pet's boarding bill).

Treat Policy We will happily serve your pet most any treat you provide (if your pet is in the mood).

When you get home (these are suggestions only) We suggest that you unpack and get everything settled at home before going to get your dog from the kennel. Open up the house, get back the familiar smells, and relax for a bit if possible. You want your dog to come home to the house he remembers.

Arrive during normal business hours to pick up your dog. Try to arrive at least half an hour before closing. You will want enough time to pay your invoice, collect all the items you provided, and of course collect your dog. But before you see your dog, ask about his stay and make sure to find out about any problems or concerns. Ask when your dog last received food and water.

When it is time to great your dog for the big homecoming try to be as calm as possible, but of course happy. Many dogs will pee all over as they are so excited. You are happy to see you best friend, but you act as though nothing has happened. You are calm and your dog is happy to see you.

Try to resist a big meal or too much water when you get home. Your dog may be overly excited and become sick or have diarrhea. Wait until everything has settled down before feeding - usually three to four hours. Expect your dog to pant a lot, provide a small amount of water or an ice cube. This might be a good time for one of his favorite walks or just a little familiar cuddling.